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What is a Quality Index

What is a Quality Index

In our current series of articles, we're looking at a few well-known KPIs and focusing on each one in turn. So far...

Financial KPIs

Financial KPIs

This is the second article in our series of Key Performance Indicators that all businesses need to understand, and...

Customer Satisfaction

Customer Satisfaction

by Clive Keyte Customer Satisfaction Customer Satisfaction - In our next series of articles, we're going to look at a...

Write a Business Plan

Write a Business Plan

For many business owners, the prospect of writing a business plan for the first time can be a daunting one. However,...

Lead and Lag Indicators

Lead and Lag Indicators

At Intrafocus, one of the strategy topics that we find most interests our clients is lead and lag indicators. In this...