Focus is the future

Preview of an article from Business News June 2016 – We asked Clive Keyte, Managing Director at Intrafocus Limited to explain the phrase Focus is the Future. Q: What do you mean by “focus is the future”, surely you mean focus on the future? CK: No. Focusing on...

Send a postcard from the future

At the start of a strategic planning project staff need to be motivated. They need to see the project as worthwhile and not just another initiative. They need to be excited and they need to feel ownership. One of the tools in the kit bag to enable this is to...

Understanding the Balanced Scorecard

More than 50% of large companies in the world use the Balanced Scorecard as a business performance management tool. A large percentage (number unknown) of small to medium sized companies use it as well. The companies that use the Balanced Scorecard successfully tend...

Are you still using spreadsheets?

Let’s face it, where would we be without spreadsheets? If you had to pick just one business tool, what would it be? The spreadsheet is flexible and it is easy to use for beginners and wonderfully high in functionality for experts. It can provide columns of numbers,...

Customer Satisfaction – Monitor Don’t Survey

Customer satisfaction is a key differentiator and is frequently seen as a major driver for any business strategy. There is little doubt that executive management already understand there is a need to keep customers satisfied. It is well understood that it is at least...