KPI Best Practices: Leadership Buy-In
Leadership Buy-in In the next three articles, we will review KPI best practices and the essential steps that organisations must take to see a return from their measurement efforts. Understanding the role of KPIs But firstly, what exactly is a ‘KPI’ –...
Measuring Customer Engagement
Measuring Customer Engagement In this third and final instalment in our customer engagement blog series, we turn our sights towards measuring customer engagement. After all, when your business is heavily investing time, energy and precious resources into the long-term...
What is a KPI Report?
KPI Report What is a KPI report? – How do I know if my business is succeeding? Depending on the sector you’re in, the numbers that tell your company’s story might be its profit margin, or how much it has to spend on advertising to gain one new customer, or how...
What is a KPI?
What is a KPI? A KPI, or a Key Performance Indicator, is a measurable, quantifiable value which can be used to demonstrate how a company achieves its key business objectives. KPIs can span across departments, divisions or even industries, and are typically evaluated...
Creating Useful KPIs
Creating Useful KPIs – Some Useful Checks Take a look at QuickScore the worldwide acclaimed KPI Manager. If you are reading this blog it is because you are interested in measuring your business’ progress. But you are probably measuring too much....