10 things to avoid when developing KPIs

Jul 17, 2012 | KPIs

Selecting things to measure in business is easy. Selecting the right things to measure is very difficult. We frequently make errors when selecting metrics because we are busy and believe that it is better to measure something than to not measure at all. This of course...

Is that really a business metric?

Jul 10, 2012 | KPIs

A surprisingly large number of company directors still struggle with the identification of real business metrics within their organisations. We frequently find in the early stages of our engagements with clients that with the best intentions they have defined a set of...