Performance Measures – Part 3
Performance Measures – Part 3 : A Key Performance Indicator (KPI) needs to be clearly defined, rated in terms of importance and calculated and assigned ownership. This week we will look at calculation and assigning ownership. The measure needs to be calculated...Performance Measures – Part 1
Performance Measures – Part 1: There are three key activities that need to occur when identifying a performance measure/KPIs: The measure needs to be clearly described (and based on an objective) The measure needs to be rated in terms of importance The measure...Performance Measures – Part 2
Performance Measures – Part 2: A Key Performance Indicator (KPI) needs to be clearly defined, rated in terms of importance and assigned ownership. This week we will look at deciding how important a KPI is. Time and effort should be put into rating performance...5 Questions to ask when defining Performance Measures
The golden rule: Performance measures are based on objectives. A performance measure should not exist unless it is based on an objective. Without wanting to deflect attention away from performance measures, a small digression is required; what do we mean by...What is a Performance Measure?
What is a performance measure? In business, government and non-profit organisations we measure a multitude of things. We hope this will help improve our processes. Unfortunately, this is not often the case. Where we think we have a decent set of performance measures,...